Frequently Asked Questions (FAQs)

How do I book a taxi?

You can book a taxi through our mobile app, on our website or by calling our customer service line.

What are your service areas?

We provide short and long distance journeys to/from Stafford and the surrounding area.

How much does a taxi ride cost?

The cost varies based upon distance and vehicle type. You can get a quote for any journey by using our mobile app, our website or by calling our customer service line.

Are there any additional fees or surcharges?

Dependent upon the journey, there may be additional fees such as waiting time, toll fees, or night-time tariff. Christmas and New Year tariffs also apply.

How can I pay for my taxi ride?

We accept cash, all major credit/debit cards and mobile payment options like Apple Pay and Google Pay.

Do you offer wheelchair accessible taxis?

Availability varies depending upon our current fleet. Please call our customer service line to check on our current availability.

Can I pre-book a taxi in advance?

Yes, you can pre-book a taxi for a specific date and time through our mobile app, on our website or by calling our customer service line.

What are your operating hours?

24/7. We operate 24 hours a day, 7 days a week, 365 days a year.

How do I track my taxi after booking?

You can track your taxi in real-time on our mobile app or on our website portal. For telephone bookings you will be sent a website link to track the location of your driver and vehicle.

What if my taxi is late or doesn't arrive?

We do our very best to make sure all taxis arrive on time, however taxi supply and demand does fluctuate depending upon external factors that are sometimes out of our control such as traffic and adverse weather. In case of any issues, please contact our customer service line, and we will assist you promptly.

Do you have a lost and found service?

Yes, please contact our customer service line if you've lost an item in one of our taxis and have the details of your journey to hand.

How do I provide feedback or make a complaint?

The most convenient way to make a complaint is to email us at You can also make a complaint through our website, or you can call our customer service line.

Do you offer discounts for regular customers?

We do not currently offer regular bookings discounts however we do sometimes offer promotional discounts that are available to all of our customers.

Are pets allowed in your taxis?

Guide dogs are allowed into all of our taxis, by law, unless the driver possesses a dog-exemption certificate. Other pets may be allowed to travel depending upon whether the driver accepts the booking. It may be best to prebook your taxi in advance so that we can do our best to ensure that there is a pet-friendly driver available for your journey.

Can you set up a corporate account for our company?

The most convenient way to make an account enquiry is to email us at

Do you provide booking confirmations and receipts?

Booking confirmations are sent by SMS and/or email. Receipts can be provided by the driver or alternatively you can call our customer service line or email us to request them.

How many passengers can fit into one vehicle?

Subject to availability, we offer standard-sized cars (4 passengers), estate cars (5-6 passengers), and minibuses (7-8 passengers).

Do you provide airport transfers?

Yes, please check our mobile app, web portal or call our customer service line to get a quote or to make a booking.

Are all your drivers and vehicles licensed to provide taxi services?

Yes, all of our drivers and vehicles are licensed by either Stafford Borough Council, City of Wolverhampton Council, Stoke-On-Trent City Council or Newcastle-under-Lyme Council.

What is your cancellation policy?

Please refer to the Terms & Conditions on our website.

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